All paintballs are fresh and arrive on a weekly basis. All cases of paint are opened before shipment to ensure that there are no broken paintballs. Once the package has been inspected then it will be re-taped and initialed to verify that it has been checked. All cases of paint are then wrapped in a bubble wrap and placed in a box surrounded by packing paper. Sorry, but there are no returns on paintballs that are shipped out. We take every precaution to get you your paint in the best condition and in the shortest time.