Worry-Free Shopping at ANSGear!
At ANSGear.com, we are committed to providing the best prices and top-notch service. From now until January 15th, 2025 we will match any reputable competitor's active sale price and reimburse any difference our in-house sales may create. Our 30 day return policy will also be extended from now until January 15th, 2025.
Price Match Conditions:
• The item must be identical in brand, model, condition, and, in some cases, color/finish.
• The item must be in stock and ready to ship.
• The competitor's price must be valid at the time of your purchase.
• Excludes clearance, liquidation, or special promotions.
Sale Reimbursement and Return Policy:
If you purchase an item and find it advertised at a lower price until January 15th 2025, we will refund you the difference!
To qualify:
• Make sure the sale is still active as you are requesting reimbursement.
• Contact our customer service team via phone or live chat with your order details.
• Purchases made now will be eligible for return until January 15th 2025.
In the unfortunate event you need to return a product, please read our entire procedure so we can expedite your return. All returns must meet the following requirements.
- Any item taken in for return must be brand new, factory sealed and unused.
- There are no returns on any Paintballs or Special Order Items
If your item is eligible for return, please call ANSgear.com at (805) 522-8700 (M-F 8AM-5PM PST) for an RMA number. If a return is shipped back to ANSgear.com with no RMA number, THE PACKAGE IS GUARANTEED TO BE REFUSED. When calling for your RMA number you will have the option of exchanging your existing item, receiving a refund back to your credit card or paypal account, or a full refund issued as an online store credit. Unfortunately all shipping charges are non refundable. If an order has received free shipping, the shipping costs will be deducted before the store credit or refund is issued.
Airsoft Gun Return/Exchange Policy
All Airsoft guns being returned or exchanged MUST be in resellable condition. Therefore, an Airsoft gun being returned must be in brand new and unused condition. Meaning it has no signs of use or attempted use, modifications, or signs of attempted change (i.e., removal or modification of orange tip flash hider, installation of internal and external parts). Airsoft guns must be returned with all included accessories, merchandise tags, factory stickers, logos still attached, and factory packaging fully intact. Any merchandise that is reported and/or determined to not be in this condition will not be granted return within our 30-day return policy.
If you have received wrong item(s) with your order you must notify us within 72 hours of delivery so we can have your order corrected. After this time expires we will be unable to facilitate the exchange. We will arrange the return shipping for the item(s) back to our warehouse.
With the RMA number clearly written on the outside of the package, please send your return to:
ANSgear.com
41 Moreland Rd
Simi Valley, CA 93065
Note: Returns take between 3-5 business days for completion.
ANSgear.com has great working relationships and expedited procedures with all of our vendors in the rare instance that an item from your order has a problem. To resolve your problem in the timeliest fashion, we ask you contact the manufacturer direct for assistance. We have provided a list of technical support numbers for the majority of paintball gun and gear manufacturers.
Angel Sports - 1-617-830-1891
ANS Xtreme - 1-805-522-8700
Azodin Paintball - 1-626-350-7000
Bob Long Direct - 1-209-293-4440
BT Paintball - 1-800-724-6822
Custom Products - 1-480-539-4820
Dangerous Power - 1-626-369-7800
Dye Precision - 1-858-536-5183
Empire Paintball - 1-800-724-6822
Gen X Global - 1-866-359-9248
GOG Paintball - 1-724-520-8690
Guerrilla Air - 1-847-640-8857
Halo Loaders - 1-800-724-6822
Hater Paintball - 1-317-354-5201
Invert Paintball - 1-800-724-6822
JT Sports - 1-800-724-6822
Kingman/Spyder Paintball - 1-888-546-4626
Lapco Paintball - 1-800-640-7929
Luxe Paintball - 1-866-573-5893
NXE Paintball - 1-800-533-4831
Ninja Paintball - 1-877-646-5287
Planet Eclipse - 1-401-247-9061
Proto Paintball - 1-858-536-5183
Redz Paintball - 1-877-873-3432
Seventh Element - 1-716-568-7937
Sly Equipment - 1-949-200-7348
TechT Paintball - 1-901-405-1848
Tiberius Arms - 1-888-982-2842
Tippmann Paintball - 1-800-533-4831
Valken Paintball - 1-866-978-2553
V-Force Paintball - 1-877-722-5590
Virtue Paintball - 1-631-617-5346
Warrior Paintball - 1-805-522-8700