Frequently Asked Questions

• How do I sign up for the rewards program?

  Signing up is easy! Simply create an account by visiting the sign up page and enter your name, email, and password. It’s free to join and you will automatically be signed up to receive emails with insider access to sales, promotions, and all of our newest drops. If you currently have an account or email subscription with us - you’ve already been enrolled in our rewards program so you can kick back, sign in, and start earning Points!

• What are the advantages of becoming a rewards member?

  Our rewards program is a tiered program that allows members to earn more perks the more they engage with us. Members receive rewards points for each purchase, that can then be redeemed towards the cost of future purchases.

  You also earn points for your purchases, sharing with friends, following us on social media, leaving product reviews, and are even gifted with bonus points just for having a birthday!

• I already have an account. Do I need to create a new one to earn rewards?

  We took care of that for you! All customers with an active account were automatically enrolled in our rewards program. If you have had more than one customer account with us, please note that only one rewards account was created per person.

• Where can I find all of my rewards account info?

  The rewards page is your roadmap to all your points and perks. You can access all your info by visiting our rewards page.

• Will I receive points for purchases I made prior to creating my rewards account?

  You will only receive points for purchases made after creating your rewards account. Make sure to create an account before placing an order so you can receive points!

• How do I redeem my points?

  Exchanging your points for great rewards couldn't be easier! Simply visit the loyalty page to view all of our great reward options and click the ‘Redeem’ button to redeem your chosen reward.

• Do points ever expire?

  Points and rewards and your VIP tier will expire if you fail to make at least 1 purchase every 12 months. If we ever decide to end the rewards program, your points and perks will expire with the program. We also reserve the right to terminate any person’s rewards membership if we believe you are violating our terms and condition, reselling products, exploiting the program, making excessive returns, engaged in fraud, abuse of privileges or inappropriate behavior that seeks to manipulate the rewards program, or for any other reason we deem necessary based on our sole discretion. If your account is terminated by you or us, or you opt-out of the rewards program, you will lose any unused rewards as well as all points that have not been redeemed.

• Is there a limit to how many points I can earn?

  Nope! That’s the best part about being a reward member! You will always have an opportunity to earn more points by shopping with us, engaging with our brand and community online, and through seasonal sales.

• How do I know which Rewards tier I am currently a member of?

  When you are signed in to your rewards account, your home page will list all the rewards tiers. Your current tier and perks will be highlighted with a box around it.

• Why didn't I earn points on my purchase?

  Double-check you were signed in to your rewards account and didn't accidentally check out as a guest. You must be logged in when making purchases to earn points. If you have done this in error, contact us to help apply your points to your account. You also won’t receive points if you return your purchase or your purchase is canceled for any reason. Please note that any points you earn on a purchase you later return will be deducted from your point balance.

• I should have earned points for a purchase/incentive but I didn’t see my account balance change. Did I get credit?

  Yes! You work hard to earn points and we want you to feel confident that all of your points are right where they should be... in your account! The first thing to note is that there may be a delay in our systems communicating and points could take anywhere from minutes to several hours to appear in your account. However, if you feel like you have earned points but they are not showing up in your account you can also troubleshoot it with these tricks: Try to refresh your browser. Try to log out and then back in to your account. Check your ‘Rewards history’ in your Rewards account to see if the points were added without you realizing it. Your ‘Rewards history’ will show you the number of points earned, how and when they were earned, as well as any redemptions of points made on your account.

  If you still feel like your points balance is not accurate you can contact our support team and they will look into the issue for you.

• I received an error message when referring friends through the email referral box. What went wrong?

  We are sorry to hear that. There are a couple of scenarios that could have triggered the error message.

  The first possible scenario is that there was a mistype in one of the email addresses that you entered or you forgot to put commas between multiple emails to separate them.

  To eliminate confusion over what occurred, we recommend that you go back and enter each email address one at a time, clicking ‘send’ after each one rather than uploading them all at once.

  If you are still having problems using the email referrals we recommend using your unique referral link or sharing the referral through Facebook, Twitter, or Messenger to receive credit. Please contact our support team if you need further assistance.

• I’ve referred several friends but haven’t received any points for it. Is there something else I need to do?

  Thank you so much for sharing us with your friends! We really appreciate it.

  Referred friends must be a first time customer in order for both of you to receive the referral rewards. In addition, the referral must be initiated through our rewards referral box on your personal rewards page or through the use of your unique referral link also found there.

  Points will be added to your account as soon as your friend completes their first purchase on our website.

  When this happens you will receive an email letting you know that one of your referrals made a purchase using your code and that a reward was added to your account. You can also check your ‘Rewards History’ to see a list of any points that you have received for referrals.

• I signed up for the Birthday Bonus but didn’t receive it?

  Happy Birthday! We’re so glad that you have chosen to celebrate with us through our rewards program. In order for you to receive your birthday bonus on your birthday, you must register your birthday at least 30 days prior to your birthday.

  If your birthday falls between the day that you registered and the 30 day waiting period afterwards, you will receive your birthday bonus 30 days after your registration. This delay is only applicable for the first year that you signed up.

  All successive birthday bonuses will be emailed to you on your birthday. If you register your birthday through your rewards account any time after it has passed in the current calendar year, rewards will not be added to your account until the day of your birthday in the following year. Remember, the birthday reward is determined by the Rewards member tier that you are part of on the date of your birthday. If it has been more than 30 days since you registered for your birthday reward and you still have not received the additional points in your account, please contact our support team and we will be happy to assist you.