Q: Why can I not cancel or return my SPECIAL ORDER item?
A: All SPECIAL ORDER items are custom built specifically for you based on your selections. SPECIAL ORDER items are not stocked by ANSGEAR.COM and therefore we will not accept any returns.
Q: When will my SPECIAL ORDER item ship out?
A: ANSGEAR.COM orders the SPECIAL ORDER item as soon as we receive the order. It can take anywhere from 2-4 weeks for that SPECIAL ORDER item to be custom built and shipped to our warehouse.
Q: What if there is a defect with my SPECIAL ORDER item?
A: All ANSGEAR.COM SPECIAL ORDER items are backed by a full manufacturer warranty. If there are any product defects with the item then please contact the manufacturer and they will be able to assist you directly.